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Refund Policy


Your 100% satisfaction is important for us. We offer a 30-days Return Policy from the delivery date if a product gets damaged or was faulty upon a delivery.

  • To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase.
  • For returns, please email hello@hayahomedecor.com with the subject 'Returns' and include your order number, name and the reason for the return.
  • We will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items.
  • When returned item is received and inspected, customers will receive a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's original payment method shortly after.
  • Final items and digital prints are non-refundable.

For additional inquiries, please contact our support team at hello@hayahomedecor.com 


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